# Troubleshooting

Source: https://www.talentkiwi.tech/en/docs/help/troubleshooting

> Common issues and how to resolve them.



## Sign-in issues [#sign-in-issues]

* Verify you are using the correct account (Microsoft, Google, or the email you signed up with)
* Clear your browser cache and cookies, then try again
* Make sure you are signing up via the sign-up form and signing in via the sign-in form, the links to switch between them are in the bottom right of the form
* Contact [support](/en/docs/help/support) if the problem persists

## Document generation fails or takes too long [#document-generation-fails-or-takes-too-long]

* Make sure a CV has been uploaded (required)
* Check your internet connection is stable
* Reduce the total uploaded content to under 30–40 pages
* Try generating again
* If the issue persists, contact [support](/en/docs/help/support)

## ATS import not working [#ats-import-not-working]

* Confirm you are searching for the correct candidate name
* Refresh and try again
* Contact [support](/en/docs/help/support) if the problem persists

## Generated content is inaccurate [#generated-content-is-inaccurate]

* Ensure the uploaded CV is readable (not a scanned image with no OCR)
* Add recruiter notes to supplement information missing from the CV
* Use the Enhance feature to correct specific sections

## PDF export is too large [#pdf-export-is-too-large]

talentkiwi automatically compresses PDFs to stay under 5 MB. If the file is still too large, try removing large attachments in the export dialog before downloading.