Troubleshooting

Sign-in issues

• Verify you are using the correct account (Microsoft, Google, or the email you signed up with)
• Clear your browser cache and cookies, then try again
• Make sure you are signing up via the sign-up form and signing in via the sign-in form, the links to switch between them are in the bottom right of the form
• Contact support if the problem persists

Document generation fails or takes too long

• Make sure a CV has been uploaded (required)
• Check your internet connection is stable
• Reduce the total uploaded content to under 30–40 pages
• Try generating again
• If the issue persists, contact support

ATS import not working

• Confirm you are searching for the correct candidate name
• Refresh and try again
• Contact support if the problem persists

Generated content is inaccurate

• Ensure the uploaded CV is readable (not a scanned image with no OCR)
• Add recruiter notes to supplement information missing from the CV
• Use the Enhance feature to correct specific sections

PDF export is too large

talentkiwi automatically compresses PDFs to stay under 5 MB. If the file is still too large, try removing large attachments in the export dialog before downloading.