Troubleshooting
Common issues and how to resolve them.
Sign-in issues
- Verify you are using the correct account (Microsoft, Google, or the email you signed up with)
- Clear your browser cache and cookies, then try again
- Make sure you are signing up via the sign-up form and signing in via the sign-in form — the links to switch between them are in the bottom right of the form
- Contact support if the problem persists
Document generation fails or takes too long
- Make sure a CV has been uploaded (required)
- Check your internet connection is stable
- Reduce the total uploaded content to under 30–40 pages
- Try generating again
- If the issue persists, contact support
ATS import not working
- Confirm you are searching for the correct candidate name
- Refresh and try again
- Contact support if the problem persists
Generated content is inaccurate
- Ensure the uploaded CV is readable (not a scanned image with no OCR)
- Add recruiter notes to supplement information missing from the CV
- Use the Enhance feature to correct specific sections
PDF export is too large
talentkiwi automatically compresses PDFs to stay under 5 MB. If the file is still too large, try removing large attachments in the export dialog before downloading.